The next time you call your doctor for an appointment, or phone a hotel to make a reservation and are placed on hold, you may be listening to a AAA Phone on Hold product. The audio message you hear that says, “Thank you for calling the office of Dr. Jones. We specialize in superior dental care…” this is what the Livolsi family provides for all types of businesses.
Independent studies have demonstrated that 18 percent of all callers make purchases based on something they heard while on hold.
AAA Phone On Hold provides customized, professionally recorded audio messages with voices and music, which play while callers are waiting on hold. The purpose is to increase brand awareness and promote products and/or services. These messages can be updated seasonally and/or when new products or services are added, upcoming event promotion, etc. AAA Phone On Hold prides itself on the affordability of an excellent marketing strategy for businesses today.
“Our script writers will consult and collaborate with our clients to create the most effective message for the brand,” Livolsi said. “The messages are produced in our high-quality production facility using the latest digital technology to improve the quality of the audio, voice and background music. We even use sound effects, if that is what the client wants.”
Like most businesses, over the years, AAA Phone On Hold has changed and mostly in its favor. One of the most influential changes is the technology used to deliver the product to their clients. Previously using cassette and CD players, the hot commodity is now MP3 players.
“Some of the MP3 players are updated remotely, so the client doesn’t have to do anything. It’s completely hands-free for the client once this type of player is installed,” Livolsi explains of the upgraded technology.
The couple also strives to set their company apart with the implementation of eco-friendly practices that minimize the company’s ecological footprint.
“We grew up in a time when ecology was a new buzz word and our country was just beginning to realize publicly that we couldn’t sustain the way we were treating our home planet,” Livolsi said. “I don’t know why or how it has become so politicized. Respecting our environment should not be so enmeshed with political agendas. Scientists worldwide keep proving to us over and over that man-made pollutants in our air, water and in the ground are having devastating effects on our ability to sustain healthy lifestyles … and not just for humans but for all life on Earth.”
One thing that hasn’t changed, however, is client interaction. There’s an easy-going demeanor with all interactions the company has with its clients. Many clients have been working with the company for over a decade.
“We have developed a very friendly rapport with most of them – even the new ones,” Livolsi says proudly. He also emphasizes that service is the number one priority at AAA Phone On Hold, which demonstrates the consistency of their commitment to ensure the clients’ needs are met quickly.
While uncertain of what is in the future for the business, Livolsi explains that they only have a simple goal – to continue to provide the highest level of customer service and to offer the latest technology as it develops. Continuing customer satisfaction and appreciation is AAA Phone On Hold’s true “hope for the future.”